We begin production upon order confirmation. Shipping times vary by order type:

Default Color Orders

• Typically ship within 7 days

• May ship earlier if our offline order volume is low

• Slight delays may occur during peak seasons

Custom Color Orders(This service is temporarily suspended as custom color processing takes considerable time.)

• Free color customization based on uploaded reference image

• Upload at checkout or contact us after ordering

• Ships within 2–3 weeks depending on complexity

• May ship earlier if queue is light

Shipping Method

Tracking numbers will be provided after shipment. Delivery typically takes 8–15 business days. International delays may occur. We are not liable for customs, weather, or carrier delays.

Notes

• Max delivery time – 30 business days

• This time does not include our 7-day order processing period.

• All shipping times exclude clearance/customs delays

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Custom Products

1. Handmade & No Ready Stock
   All of our products are handmade to order. We do not maintain any ready-to-ship inventory.
2. Custom-Made Disclaimer
   Each item is custom-made, and minor imperfections may occur as a natural part of the handcrafted process. These are not considered defects.
3. No Returns or Exchanges
   As these are personalized and made-to-order products, we regret that we do not accept returns or exchanges for reasons such as change of mind or minor variations.
4. Broken Parts & Replacements
   If your order arrives with damaged or broken parts, we will gladly send you replacement parts free of charge.

• Please contact us within a reasonable timeframe (7 calendar days of delivery) and provide clear photos of the issue.
• When returning the broken parts (if requested by our team), you must package them in protective materials (e.g., bubble wrap, foam padding) to prevent further damage during transit. Failure to do so may result in delays to your replacement request.

Non-Custom Products

5. Returns Accepted
   If you purchased a non-custom product, you may request a return within 15 days of receiving the item.

1. Cancellation Within 24 Hours

If you change your mind after placing and paying for an order, please contact us within 24 hours. We will gladly issue a full refund.

2. Please Consider Before Purchasing

As each item is custom-made, we kindly ask that you make your purchase decision carefully before completing payment.

3. Refund Processing Time

Once your refund is issued, the time it takes to appear in your account may vary depending on your bank or payment provider.
Please note that this timeline is outside of our control and subject to your financial institution’s processing speed. In addition, the bank handling fee for processing the refund will be borne by you.

Thank you for your understanding and support.

1. Personalized Customization

Our customization services are entirely based on individual customer requests. We do not use any trademarks, logos, paintwork, or protected designs without proper authorization.

2. Reference Images

Any trademarks, logos, or design images displayed on our website are for reference and illustrative purposes only. These visuals are intended to demonstrate our craftsmanship and provide creative inspiration. They do not imply our unauthorized use or association with the owners of those trademarks or designs.

3. Copyright Infringement Concerns

If you believe your intellectual property rights have been infringed on our site, please contact us. We will respond promptly and take the necessary actions to address the matter.